We value your shopping experience greatly. If you are not satisfied with your purchase, you may return the new and unworn items within 30 days of delivery.

Return Policy
Our return policy allows customers to request a return under the following conditions:
1. Unauthorized returns will not be accepted.
2. Returns must be made within 30 days of receiving the original order.
3. Items must be unused, unworn, with original packaging and tags intact.
4. Items do not meet your expectations or have quality issues.

Please note that the following situations do not qualify for returns:
1. Unauthorized returns will not be accepted.
2. Products damaged or worn.
3. Returns requested after 30 days of receipt.

Return Process
If you wish to return an item, please follow these steps:
1. Contact our customer service team, stating your reason for return and providing order information.
2. We will provide you with a return authorization and the return address. Once authorized, please ship the product to the address provided.
3. Pack the item securely for shipment. Ensure the item is unused and retains its original packaging and tags.
4. Once we receive and inspect the returned item, we will initiate a refund to your original payment account within 5 business days of receiving the item.

Return shipping costs are covered by us.

Exchange Policy
If you wish to exchange for a different size or color, please contact our customer service team. We will process your exchange request based on inventory availability. Once the exchange is authorized, we will provide you with the return address. Please send the product to this address. Once we receive and verify the returned item, we will send you the new product as requested.

Damaged Items
If you receive a damaged item or find a quality issue upon delivery, please contact our customer service team immediately. Provide detailed information about the product issue, such as damage, order error, or missing items, and include clear photos if possible. We will offer replacement or refund options based on the situation.

Contact Us
If you have any questions or need assistance regarding our returns and exchange policy, please feel free to contact our customer service team:
Email: support@pooes.com
Contact Number: +86 13696537828
Our Company: Guangzhou Laichuang Technology Application Development Co., Ltd
Company Address: 4th Floor, Building G, Qixing Industrial Park, Nan'an Village, Xintang Town, Zengcheng District, Guangzhou City, China. Post Code: 511340
Working Hours: Monday to Friday, 09:00 - 18:00 (UTC+8)

The above information outlines our website's returns and refund policy. We are committed to providing you with the best shopping experience and customer service. If you have any suggestions or feedback, please feel free to share them with us.