Welcome to our pooes.com! Here, we are committed to providing high-quality products and services to customers worldwide. Below is our shipping policy to ensure you have a clear understanding of our shipping process, transit times, choice of logistics company, and more. If you have any questions, please feel free to contact us.

Shipping Origin
All orders are shipped from Shanghai, China. We have chosen Shanghai because it is a crucial international logistics hub with efficient transportation networks and abundant logistics resources, ensuring swift and secure delivery of your orders globally.

Global Shipping
No matter where you are, we can deliver our products to your doorstep. We support global shipping to provide a convenient shopping experience for every customer. Whether you are in North America, Europe, Asia, Oceania, or elsewhere, we are committed to offering high-quality shipping services.

Shipping Time
Delivery Time = Processing Time + Standard Shipping Time
Processing Time: 2 - 4 business days
Standard Shipping Time: 5-9 business days
Shipping fee is $6.99.
We strive to ensure timely delivery, but please note that international shipping may be subject to customs clearance and other unforeseen factors.

**The price you see is the amount you will pay—no additional fees will be charged.

Logistics Company
To ensure safe and timely delivery of your orders, we collaborate with several renowned international logistics companies, including DHL, FedEx, UPS, EMS, among others. Based on your delivery address and specific logistics requirements, we select the most suitable logistics company to provide optimal shipping services.

Order Tracking
We will upload the logistics order number within 4 business days. Once your order is shipped, you will receive a confirmation email with a tracking number. You can track the shipping status of your package in real-time using the tracking number. If you encounter any issues, please contact our customer service team, and we will assist you promptly.

NOTE: During Christmas, Halloween, or promotional periods, we recommend placing your order 2-3 weeks in advance to ensure timely delivery of goods. Please note that logistics delays may occur during holidays, so please plan accordingly.

Order Cancellation
1. Customers can cancel orders by contacting us before shipment. Please send an email to support@pooes.com within 1 day (24 business hours) after placing your order. 
2. Requests to update or edit your delivery address and contact information (email, phone number, etc.) must also be made within 1 day (24 business hours).
3. Orders that have started processing for shipment cannot be canceled. 

Reasons for Shipping Delays
While we make every effort to ensure timely delivery of your packages, shipping delays may occur due to:
- Customs inspection: Customs inspections in some countries may delay packages.
- Weather conditions: Extreme weather conditions may affect logistics transportation.
- Holidays: International or local holidays may affect package processing and shipping.
- Pandemic impact: Global pandemics may cause uncertainty and delays in logistics transportation.
- Other uncontrollable factors: Including but not limited to flight delays, traffic congestion, etc.

If your package is delayed during transportation, we will notify you promptly and work closely with the logistics company to ensure your package is delivered as soon as possible.

Contact Information
If you have any questions regarding our shipping policy or your order, please do not hesitate to contact us. Our customer service team is dedicated to assisting you.
Email: support@pooes.com
Contact Number: +86 13696537828
Our Company: Guangzhou Laichuang Technology Application Development Co., Ltd
Company Address: 4th Floor, Building G, Qixing Industrial Park, Nan'an Village, Xintang Town, Zengcheng District, Guangzhou City, China. Post Code: 511340
Working Hours: Monday to Friday, 09:00 - 18:00 (UTC+8)

We appreciate your understanding and support and look forward to providing you with a superior shopping experience!